Exchange Messaging Outlook Volume 13, Number 30

Issue Date December 4 2008 «  Previous Issue | Next Issue  »
This issue is sponsored by Sperry Software

Today's Highlights:

 
 

Using "Boilerplate text" Templates

Many users who need to send out a standard reply on a regular basis save a copy to Drafts then try to figure out ways to reuse the draft. While this is not the best method for reusing boiler plate messages, if you choose to do it this way, copy the draft (select it, Ctrl+C, S) and use the copy. You could also use Autotext (Quick Parts in 2007) to insert blocks of text. However, as easy to create a template and they work well for larger blocks of text.

Many people don't like to use templates because it takes too many steps to get to the template: Tools, Forms, Choose Forms, Look in User Templates. It doesn't have to be that hard--you can store the templates in Outlook so the templates are always handy and always with you (when you use Exchange or copy the PST to a new computer). You can also open simple boiler plate type templates with a double click directly from the Windows file system but more complex templates, with custom fields and properties need to be opened using the Tools, Forms menu to work properly. Outlook will warn you if this is the case.

To use Templates: Create the message - in Outlook 2003 and older you need to use the Outlook editor or choose Actions, New message using Outlook in order to save as a template. Save it using the File, Save as menu and select template file type (*.oft). This will default to the template location, usually a folder deep in your file system (in Vista, its C:\Users\user\AppData\Roaming\Microsoft\Templates\) . Change this to My Documents or other location that is easy to find and save. Open Windows Explorer and locate the template then drag n' drop it into a folder in Outlook. You can drop it in Drafts or create a Template folder. I like to use one called .Template - the dot puts it at the top of my folder list so I can find it quickly.

Another option is publishing forms to any folder in Outlook. When you do this, the form is listed on the Actions menu when you are in that folder. To use this method, look on Tools, Forms, Publish this form as and select a folder (in Outlook 2007, show the Developer tab to see Publish.) There are some issues with published forms and unless there is code used in the form (which requires publishing) or you use Exchange's organization forms library, a template is recommended.

If you prefer to use a tool to insert boilerplate text, the following utilities offer hotkey insertion. Additional utilities are listed at http://www.slipstick.com/addins/mail_compose.asp 

Quick Text Hotkeys Add-In
http://www.sperrysoftware.com/Outlook/Quick-Text-Hotkeys.asp 

ActiveWords (Windows utility)
http://www.activewords.com/ 

Email Templates
http://www.emailtemplates.com/ 

Compress Fri/Sat into one Calendar cell

Every now and again someone asks how to compress Fri/Sat into a "weekend" in Outlook's Monthly calendar or the Week calendar. This is often someone who doesn't work a normal Monday to Friday work week and wants their calendar to match their work week.

Yes, it is possible, if you have right-to-left language support installed in Windows. (Control panel, Regional and Language settings). Once you do this, go to Tools, Options, Calendar Options and set the work days in Outlook to Sunday-Thursday and the start of the week to Sunday. You can use this method to compress any two days as a "weekend" by changing the first day of the week and checking the first 5 days as your work days.

This works in any version of Outlook except Outlook 2007, which doesn't support compressed weekends or the Week calendar.

Office Suite Licensing Reminder

This time of year we see a lot of ads for special deals on Microsoft Office suites. If you're using Office for business proposes, you need the Standard, Professional or Ultimate suite, or individual applications. The Home and Student suite and "Ultimate steal" pricing is for student and non-commercial use only.

Although the Home and Student version does not include Outlook, it is a good deal for families with multiple computers, as it offers three non-commercial user licenses for the household.

Through the Ultimate Steal promotion, qualified college students can purchase Office 2007 Ultimate for $60 or Vista Ultimate for $65 (US prices). For more information or to order, see
http://www.microsoft.com/student/discounts/theultimatesteal-us/default.aspx 

New Exchange KB Articles

When you try to access Outlook Web Access, the Store.exe process stops responding, and event IDs 7031 and 1000 are logged in Exchange Server 2003
http://support.microsoft.com/?kbid=959254 

A POP3 virtual server instance does not come online in an Exchange Server 2003 cluster scenario
http://support.microsoft.com/?kbid=959265 

Event ID 1000 and event ID 9659 messages are logged after you add the AdditinalSafeURLScheme registry entry to an Exchange Server 2003 server
http://support.microsoft.com/?kbid=957475 

E-mail messages are blocked after you set the value of the FIPSAlgorithmPolicy registry entry to "1" on a server that is running Exchange Server 2003
http://support.microsoft.com/?kbid=957047 

When you use a CDO-based application to manage calendar items in Exchange Server 2003, the application crashes intermittently
http://support.microsoft.com/?kbid=957213 

A meeting update does not appear in Outlook Web Access after a meeting organizer updates the time of one meeting occurrence in an Exchange Server 2003 environment
http://support.microsoft.com/?kbid=959860 

When multiple MAPI processes are running from different Windows sessions on an Exchange Server 2003 computer, some of these processes stop receiving notifications, and event ID 1000 is logged
http://support.microsoft.com/?kbid=957598 

Error message if you use the NON_CONTENT_INDEXED_SEARCH flag in an MAPI-based application: "Error :0x80040106 MAPI_E_UNKNOWN_FLAGS"
http://support.microsoft.com/?kbid=957593 

Exchange Server 2003 users in one child domain cannot access shared resources from another child domain in the same Active Directory forest
http://support.microsoft.com/?kbid=959264 

Reminders for meeting requests reappear in Outlook after users synchronize meeting requests by using a mobile device and Exchange ActiveSync in Exchange Server 2003
http://support.microsoft.com/?kbid=957208 

Unified Messaging does not handle the diversion header correctly in Exchange Server 2007 Service Pack 1
http://support.microsoft.com/?kbid=949968 

The W3wp.exe process may crash on an Exchange 2007 CAS server after you use Entourage to send a message that is larger than 48 KB
http://support.microsoft.com/?kbid=956319 

A VSS backup application causes the Information Store service to crash repeatedly on an Exchange 2007 Service Pack 1-based server
http://support.microsoft.com/?kbid=955429 

Exchange Server 2007 Update Rollup 3 does not update the Outlook Web Access Logon.aspx file after you modify the file
http://support.microsoft.com/?kbid=956582 

Event ID 800 does not include the user name of users who ran the Get-MessageTrackingLog command in an Exchange 2007 environment
http://support.microsoft.com/?kbid=949722 

A sender receives an NDR from the Exchange 2007 server when the sender submits a private message by using an SMTP server
http://support.microsoft.com/?kbid=955946 

Exchange Management Shell crashes (stops responding), and Event ID 1000 is logged when you perform a cross-forest migration from Exchange Server 2003 to Exchange Server 2007 SP1
http://support.microsoft.com/?kbid=949895 

An exception occurs in Exchange Management Console when you preview AddressList in an Exchange Server 2007 environment
http://support.microsoft.com/?kbid=951267 

Description of Update Rollup 5 for Exchange Server 2007 Service Pack 1
http://support.microsoft.com/?kbid=953467 

Event ID 12800 is logged on an Exchange 2007-based server: "Message processing failed because there is not enough available memory (8007000E-82000387)"
http://support.microsoft.com/?kbid=952097 

Event ID 10 messages fill up the Application log on an Exchange 2007 CAS server if an Exchange Server 2003 mailbox owner makes an Exchange Web Service call
http://support.microsoft.com/?kbid=955599 

The W3wp.exe process intermittently stops responding and Event ID 1000 is logged in Exchange Server 2007 Service Pack 1
http://support.microsoft.com/?kbid=956613 

Exchange 2007 users cannot send e-mail messages to a mail-enabled public folder in a mixed Exchange 2003 and Exchange 2007 environment
http://support.microsoft.com/?kbid=949901 

The last character of a user's Chinese display name is truncated in the Offline Address Book on an Exchange 2007 server
http://support.microsoft.com/?kbid=956199 

Event ID 1032 is not logged in the Application log when users send e-mail messages while they are logged on to Outlook Web Access as another user in Exchange 2007
http://support.microsoft.com/?kbid=956573 

The OAB generation is unsuccessful and Event IDs 9328 and 9373 are logged in the Application log in a Windows Server 2008-based Exchange 2007 Single-Copy cluster environment
http://support.microsoft.com/?kbid=957978 

An Exchange 2007 room mailbox stops processing requests after the resource booking assistant receives a delegated meeting request from an Exchange 2003 user
http://support.microsoft.com/?kbid=954810 

Japanese DBCS characters are corrupted when you reply to a message or forward a message in an Exchange Server 2007 SP1 environment
http://support.microsoft.com/?kbid=952583 

You cannot add a Mail User or a Mail Contact to the Safe Senders list in Exchange 2007 by using OWA Client
http://support.microsoft.com/?kbid=954887 

The start time and the end time of a meeting request are incorrect when a delegate uses Exchange Web Service to send the request in an Exchange 2007 environment
http://support.microsoft.com/?kbid=955460 

The received time and date of IMAP messages are changed to the time of migration after you migrate mailboxes to an Exchange 2007 Service Pack 1-based server
http://support.microsoft.com/?kbid=951273 

Exchange 2007 CAS cannot copy the OAB from the OAB share on Windows Server 2008-based Exchange 2007 CCR clusters
http://support.microsoft.com/?kbid=954197 

The reseed process is unsuccessful on the CCR passive node after you restore one full backup and two or more differential backups to the CCR active node
http://support.microsoft.com/?kbid=957137 

Meeting requests from external senders are displayed as Busy instead of Tentative in an Exchange 2007 environment
http://support.microsoft.com/?kbid=955480 

Exchange System Manager stops responding when you expand public folders on a server that is running Exchange Server 2003
http://support.microsoft.com/?kbid=957042 

The worker process for Exchange ActiveSync crashes when end-users try to synchronize their third-party devices with an Exchange Server 2003 server
http://support.microsoft.com/?kbid=957191 

New Outlook KB Articles

A hotfix is available to enable the Internet Message Access Protocol (IMAP) messages to use INTERNALDATE as the delivery date of the message in Outlook 2007
http://support.microsoft.com/?kbid=957418 

Description of the Outlook 2002 hotfix package: September 10, 2008
http://support.microsoft.com/?kbid=956642 
After you install the Live Meeting Conferencing Add-in for Outlook, Outlook 2002 may stop responding when you add the Advanced Toolbar.

New Utilities

Group Management Portal
http://www.securitay.com/gmp.html 
Group Management Portal is a self-service web application that allows end-users within an organization to create and manage their own distribution lists in Exchange or security groups in Active Directory. Simply to deploy, easy to manage.

Recovery ToolBox for Outlook Password
http://www.recoverytoolbox.com/outlook_password.html 
Recovers forgotten or lost passwords for mail accounts and also passwords for LDAP services that the Microsoft Outlook mail client uses in its work. Recovers passwords for password-protected Microsoft Outlook data files (files with the *.pst extension).

Recovery Toolbox for Outlook
http://www.recoverytoolbox.com/fix_outlook.html 
Recover data from Outlook pst files. Recover Exchange ost files and/or convert them into Microsoft Outlook pst files. Export data from pst files into eml and vcf files.

Other Resources

Outlook 2007 MAPI Reference
http://msdn.microsoft.com/en-us/library/cc765775.aspx 
MSDN’s Outlook 2007 Messaging API (MAPI) Reference guide provides the messaging architecture for Outlook 2007. MAPI for Outlook 2007 provides a set of classes, interfaces, functions, and other data types to facilitate the development of Outlook 2007 messaging applications.

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