Identifying Messages with Read Receipt Requests
In last week’s EMO I mentioned a problem with
Outlook 2007 and IMAP accounts, where read
receipts may be returned regardless of your
tracking options. Several readers asked if there
was an easy way to see if read receipts were
requested.
Yes, Outlook includes a Receipt Requested field
you can add to your view, which makes it very
easy to see if anyone requested read receipts,
group by the Receipt Requested view, or create an
Automatic formatting rule to highlight all
messages that contain receipts.
To make a change to the view, right click on the
row of field names and choose Custom. To add the
field to the view, select Field names from the
dialog. Select Receipt Requested from All Mail
Items and add it to the view. If you keep only
From, Received, Receipt Requested, Subject and
Categories in the view (and in this order), the
receipt indicator is visible under the date in
Outlook 2003/2007's two line view. Choose the
Group by or Automatic Formatting options to if
you prefer to group or color messages containing
read receipts.
Another reader asked why you can't work offline
and delete the receipts before they get sent.
This isn’t a good solution because Outlook stores
them as a hidden messages in the top level of
your mailbox. You need to use OutlookSpy or
MDBVue.exe to view (and delete) receipts from the
hidden folder. See
Delete Read Receipts using OutlookSpy
for the steps.
IMAP accounts and read receipts present a second
problem not mentioned in last week's issue: if
you move messages with receipt requests to a new
folder a Not Read receipt will be generated when
the message is purged from the folder. A second
receipt may be generated when the moved message
is read or deleted. Your default tracking options
should properly handle these receipts based on
your settings. However, if you're using the
option to always return receipts you may want to
switch to always ask so you can stop the Not Read
receipts that are generated when you move
messages.
IMAP and Junk E-mail Read Receipts (EMO October
24 2008)
http://www.slipstick.com/emo/2008/up081023.htm#4
Exchange Server 2007 and Bifurcation
by Michael B. Smith, MCSE/Exchange MVP
In my last article, “Mail Flow in Exchange Server 2007”, I introduced the concept of bifurcation. Bifurcation is a fun word to say, but it’s important in reducing bandwidth consumption and in making disk storage usage more efficient. In fact, support for delayed bifurcation is what leads to Single Instance Storage in an Exchange mailbox database. In simple terms, bifurcation means that you take a single message and split it into multiple copies, preferably only when you are required to make the split. The process of delaying as long as you can in making that split is called delayed fan out and it is also commonly referred to as an Exchange 2007 feature.
A new Exchange administrator wanted to know if
Exchange 2003 offered a way to empty the contents
of the user's junk folder every seven days.
Sure, Exchange makes this easy with Mailbox
Manager.
In Exchange 2000/2003, open the Exchange System
Manager and browse to Recipients, Recipient
Policies node. Right click on it and choose New.
Select Mailbox Manager Settings and create your
policy. If a mailbox folder is not listed, Add
it. You can create several policies and apply
them to different groups of users. For example,
you may have one policy for standard users that
removes week old mail from the Junk E-mail and
Deleted items folders while these folders in
mangers mailboxes are cleaned up monthly. To run
Mailbox Manager on schedule, right click on the
Mailbox Store (under Servers node) and choose
Properties. Set the schedule to run every 7 days
on the Mailbox manager tab. Most sites run it
Sunday morning but you can choose any day.
The process for Exchange 2007 is similar. Open
the Exchange Management Console and browse to
Organization Configuration, Mailbox to create the
policies.
What if you don't use Exchange server? Not a
problem. Go to Tools, Options, Other, AutoArchive
and configure AutoArchive to run weekly then
right click on Junk Email folder and choose
Properties. On the AutoArchive tab, choose
Archive this folder using these settings. Set it
to clean out items older than a few days and
select permanently delete old items. Repeat these
steps on the Deleted Items folder.
Outlook Quick Tip: Stop Snoozing
I think we've all done this once or twice: a
reminder comes up and you quickly hit snooze then
realize you forgot to change the snooze time.
When this happens, you can undo the snooze by
opening the item, removing the reminder and
saving it. Reopen it and set a new reminder.
If you accidently snooze (or dismiss) a group of
reminders and need to reset them, switch to the
All Appointments view and add the Modified time
field to the view. When you snooze or dismiss a
reminder, the item's last modified time is
updated - sort by this field to locate all the
recently touched items then reset the reminders.
Error message when you try
to use a keyboard shortcut in an Outlook 2003
custom form that has an embedded Web Browser
control: "The operation failed"
http://support.microsoft.com/?kbid=958700
Description of the Outlook 2003 Post-Service Pack
3 hotfix package (Engmui.msp, Olkintl.msp,
Outlook.msp): October 28, 2008
http://support.microsoft.com/?kbid=958701
This hotfix fixes several issues including the
error "The operation failed. An object could not
be found." when you try to use a keyboard
shortcut in an Outlook 2003 custom form with an
embedded Web Browser control.
Description of the Outlook 2003 post-Service Pack
3 hotfix package (Olkintl.msp, Engmui.msp):
October 28, 2008
http://support.microsoft.com/?kbid=957142
This hotfix addresses storage group log file on
the server that is running Exchange Server 2003
grows exponentially until the storage group fails
because of a lack of disk space. This problem may
occur when an Outlook 2003 user synchronizes
their mailbox with the Exchange Server. The OST
Integrity Check Tool (Scanost.exe), the tool
indicates that the users .ost file is corrupted.
Description of the Office 2003 post-Service Pack
3 hotfix package for the English language
proofing tools (Msspell.msp): October 28, 2008
http://support.microsoft.com/?kbid=958688
This update adds several new words to the
dictionary.
Description of the Office 2003 post-Service Pack
3 hotfix package for the Arabic language proofing
tools (Ptk.msp, Aramui.msp): October 28, 2008
http://support.microsoft.com/?kbid=954354
This hotfix addresses the application crashing
when you check the spelling and grammar of Arabic
language text in an Office 2003 program.
Description of the Outlook 2003 post-Service Pack
3 hotfix package (Outlook.msp): October 28, 2008
http://support.microsoft.com/?kbid=957220
This addresses several issues, including problems
with shared calendars.
Description of the Office Outlook 2003 hotfix
package: April 28, 2008
http://support.microsoft.com/?kbid=952143
Hotfix for KB 95214 You cannot disable the "No
end date" option for appointments, meeting
requests, tasks, or task requests in Outlook 2003
Description of the Office 2003 post-Service Pack
3 hotfix package for Microsoft Office Document
Scanning (Mdivwctl.msp): October 28, 2008
http://support.microsoft.com/?kbid=958586
This fixes an issue with Canon scanners used with
Office Document Scanning. If the Canon scanner
has a display name that is longer than 30
characters, the document is not scanned.
Description of the Outlook 2007 hotfix package
(Outlook.msp): October 28, 2008
http://support.microsoft.com/?kbid=957692
This addresses a long list of issues with Outlook
2007.
Description of the Outlook 2007 hotfix package
(Outlook-en-us.msp, Outlook.msp): October 28,
2008
http://support.microsoft.com/?kbid=958789
This addresses the lack of diagnostic logging for
the trusted add-ins feature in Outlook 2007
Application Shutdown
Changes in Outlook 2007 Service Pack 2 Beta
http://blogs.msdn.com/rgregg/archive/2008/10/27/application-shutdown-changes-in-outlook-2007-service-pack-2-beta.aspx
Service Pack 2 changes the way Outlook closes,
ensuring that the user’s intent to close Outlook
is respected. These changes mean the way the
Outlook COM server shuts down has changed
significantly, which may impact solutions using
the Outlook object model outside of the Outlook
process.
Outlook and IMAP: Outlook sends unknown messages
http://www.slipstick.com/problems/rr_ndr.asp
When an IMAP account is configured in Outlook
2007, your tracking preferences are ignored and
read receipts are returned when you delete items
from the Junk E-mail folder.
Trouble with Live Search Maps Add-in for Outlook
http://blogs.msdn.com/pcreehan/archive/2008/10/22/trouble-with-live-search-maps-add-in-for-outlook.aspx
Microsoft has received a large number of support
cases that are caused either directly or
indirectly because of this add-in. These include
hangs, crashes, and leaks. One problem is the
custom form and an updated form is available for
download.