Exchange Messaging Outlook Volume 13, Number 23

Issue Date October 9 2008 «  Previous Issue | Next Issue  »
This issue is sponsored by Sperry Software CodeTwo

Today's Highlights:

Regular features:

 
 

Cleaning the Calendar

An administrator asks: "One of my users has a full calendar with lots of recurring appointments. He would like to clean his calendar but is in fear of losing recurring appointments. Going through each appointment is not an option. What's the best way to go through a huge calendar and remove old appointments without wiping his recurring appointments?"

Create a custom table view with a filter that shows only non-recurring appointments. Either Select All and delete or sort by Start Date and delete all items before a specific date.

Which fields do you need in the view? You can use either the "Recurrence Range Start" or the "Recurrence" fields. Create a filter using the Advanced tab and set chosen field to "Does not exist".

Help, where are my Contacts?

An Outlook user asks: "I just created a new inbox because my old one was over 2 gigs and starting to have some issues. When I created the new inbox, one of my contacts files (with many distribution lists) disappeared. I have several inboxes from different years and I keep them because I have many distribution lists. Unfortunately, each time I create a new inbox, a new contacts file is also created so it gets confusing. The main problem is finding the missing distribution lists that are contained in the missing contacts file. Secondary to that, is managing all of the contacts files. There are thousands of addresses and hundreds of groups. Help!"

You're doing it wrong. First, if you think the 'mailbox' is too big, don't make a new one, archive your older mail instead. You can either use AutoArchive or sort by date and move the older messages to a new personal folder yourself. This will keep any custom views or custom forms you have published in folders in your default set of folders and won't affect your contacts.

If, for whatever reason, you really do need a new default message store (pst), you can (and should) move the contacts (and calendar) items to the new folder. Using a table view (like By Category), select all, then use Edit, Move to folder. Otherwise, you'll need to enable the old contacts folder as an Address book by right clicking on it and choosing Properties, then Outlook Address book tab and checking the box and give the folder a unique name. But, even with these folders enabled, finding a contact within the mess of folders isn't always easy.

Why is one contacts folder better than many? It's less confusing, especially if you have contacts duplicated in each. Instead of using multiple folders, use categories and custom views. As you have discovered, one problem with too many folders is that it hampers you ability to find anything. Instant Search (or Find) and Advanced Find work better with one folder, or when all folders are in one mailbox.

Contacts are especially bad for multiple folders because, while Outlook will check each address book when its trying to resolve a name, it will stop in the first address book that has a potential match. If you have a 'Charlie' in the first and last address lists, Outlook is only going to offer the first Charlie it finds.

Outlook Quick Tip: Hand icon on folders in Outlook 2007

When you create a new folder in Outlook 2007, the folder will have a hand icon on it, indicating the folder is shared, even if sharing permissions are set to None. This happens because the default for the None permission is Folder visible. If you remove the check from Folder visible, the hand disappears.

Outlook Quick Tip: To-Do Bar and All Day Events

A lot of Outlook 2007 users are unhappy that All Day events don't display on the To-Do bar. But it's not just events where the "All Day Event" box is checked that aren't shown, any timed appointment that exceeds 24 hours is considered an all day event and won't display on the To-Do bar.

If you want the appointment to display, you'll need to make multiple appointments, each shorter than 24 hours.

New Exchange KB Articles

A MAPI application does not work correctly if Exchange 2007 is installed on a Windows Server 2008 server
http://support.microsoft.com/?kbid=951251

After you move a mailbox from Exchange Server 2003 to Exchange Server 2007 Service Pack 1, you cannot edit rules in Outlook Web Access
http://support.microsoft.com/?kbid=950076

An embedded message is removed from the attachment list on Exchange Server 2007 if the embedded message subject ends with .com, .exe, or any other blocked extension
http://support.microsoft.com/?kbid=949512

An error occurs when you use the Export-mailbox or Restore-mailbox command to migrate certain mailboxes on Exchange Server 2007: "error code -1056749164"
http://support.microsoft.com/?kbid=951747
 
An In-Policy request that is forwarded to delegate seems to be an Out-Of-Policy request if a user submits an In-Policy meeting request against a room mailbox of Exchange Server 2007
http://support.microsoft.com/?kbid=949782
 
Certificates that contain wildcard characters may not work correctly on an Exchange 2007 Service Pack 1-based server
http://support.microsoft.com/?kbid=948896
 
Description of improvements in functionality that occur in Exchange Web Services operations after you install Update Rollup 4 for Exchange Server 2007 Service Pack 1
http://support.microsoft.com/?kbid=957133
 
Description of the commands that support the UseRusServer option that is imported in Update Rollup 4 for Exchange Server 2007 Service Pack 1
http://support.microsoft.com/?kbid=942649
 
Error message when Exchange users try to access public folders that are hosted on Exchange Server 2003 by using Outlook Web Access for Exchange Server 2007: "Outlook Web Access is unable to open public folders"
http://support.microsoft.com/?kbid=952924
 
Error message when users use an SMTP client to send e-mail messages in Exchange Server 2007 Service Pack 1: "454 4.7.0 Temporary authentication failure"
http://support.microsoft.com/?kbid=950081
 
Error when you use an IMAP4 client or a POP3 client to log on to a delegate mailbox of Exchange Server 2007: "800cccd1"
http://support.microsoft.com/?kbid=949926
 
Event ID 1113 is logged in the Application log on a Unified Messaging (UM) server when users contact the UM server by using secured connections
http://support.microsoft.com/?kbid=954205
 
Event ID 115 may be logged intermittently on a computer that is running Exchange Server 2007 with Service Pack 1
http://support.microsoft.com/?kbid=950976
 
Event ID 5000 occurs when the Exchange IMAP4 worker process crashes intermittently in Exchange Server 2007
http://support.microsoft.com/?kbid=955208
 
Event ID 7034 may be logged in the Application log in Exchange Server 2007 when an MAPI application tries to access a mailbox in a certain way
http://support.microsoft.com/?kbid=951067
 
Log file drives on the SCR target may eventually fill up and cause replication failure in Exchange Server 2007 Service Pack 1
http://support.microsoft.com/?kbid=952682
 
Messages are converted to a very small font size in Outlook Web Access and in Outlook 2003 when you use Exchange Server 2007
http://support.microsoft.com/?kbid=950622
 
Some users must enter their credentials when they access rights-protected messages even though you have deployed the Rights Management Services (RMS) prelicensing agent on an Exchange Server 2007 SP1-based server
http://support.microsoft.com/?kbid=951864
 
TAB symbols may be converted incorrectly to spaces in Exchange Server 2007
http://support.microsoft.com/?kbid=945870
 
The "Open Message In Conflict" button is not available in the conflict notification message for Exchange Server 2007 users
http://support.microsoft.com/?kbid=953312
 
The envelope journal report and the attached clone message are displayed incorrectly after you enable the Envelope Journaling feature on an Exchange Server 2003 computer
http://support.microsoft.com/?kbid=956892
 
The provisioning process is unsuccessful when you use Identity Lifecycle Manager (ILM) 2007 to provision user objects to an Exchange Server 2007 resource forest
http://support.microsoft.com/?kbid=949858
 
The W3svc log reports the incorrect number of attachments on an Exchange Server 2007 server that has deployed Exchange ActiveSync Service (EAS)
http://support.microsoft.com/?kbid=951594
 
Users do not receive information in DSN messages in Exchange Server 2007 with Service Pack 1
http://support.microsoft.com/?kbid=948923 

You can change the method for transfer encoding after you apply Update Rollup 4 for Exchange Server 2007 Service Pack 1
http://support.microsoft.com/?kbid=954058 

You cannot configure Exchange Server 2007 so that the simple display name appears in outgoing messages
http://support.microsoft.com/?kbid=944831

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