Exchange Messaging Outlook
Volume 13, Number 11

Issue Date July 17 2008

This issue sponsored by: Sperry Software  

Today's highlights:

Regular features:

iPhone and the Case of the Disappearing Appointments

There seems to be a problem with iPhone syncing with Outlook but it’s not the usual PDA sync complaint that users lose old appointments in Outlook because the device deleted them.

Many of the new reports are that events created on the device are only visible in a table view, not Day/Week/Month view. This apparently happens because new appointments are entered into the iPhone as recurring events. When you sync it creates a recurring event in outlook that contains no data and this creates a problem with the view. To fix, open the event on the iPhone and change it to recurring daily then end the recurrence on the date of the event before syncing.

There are also problems with syncing in general, usually caused by a bad recurring event in Outlook or conflicts. If you can find the bad item(s) or conflicts without deleting everything in your calendar, congratulations. If not, you can fix some problems by exporting the calendar to a CSV or Excel file, delete all the events then import them from the CSV. However, this is not a workable solution if you have meetings scheduled on your calendar. You should also archive old calendar items, leaving just 2008 in the calendar, if possible. You can either use AutoArchive or create a second calendar folder and move all old events into it.

My suggestion? If these suggestions don't work, wait for an update from Apple. If you haven't upgraded to iTunes 7.7 software, wait a few days longer.

For a real "shot in the dark" try the following hotfix. It fixes some issues with recurring events losing their recurring status when a recurrence pattern is set but Outlook doesn't recognize it until the recurrence dialog is opened. We don't know if it will fix these problems, but anyone who wants to be a guinea pig is welcome to try. Let me know if it helps. Since its Outlook 2003 only, I don't have high expectations that it will help.

Description of the Outlook 2003 post-Service Pack 3 hotfix package: December 7, 2007
http://support.microsoft.com/?id=935411 

Outlook 2007 Print Preview Bug

As I've mentioned before, printing in Outlook 2007 leaves a lot to be desired. It won't print page one of a message, subject lines in Calendar month view don't wrap and the font scales to a very small, unreadable size, the small thumbnail calendars are for this month and next, not last month and next month are just three of many complaints,

The problem: When you use Print Preview, the screen doesn't always redraw immediately, leaving a big white blob on the screen. The bug occurs when you open the Page Setup dialog and close it using the Ok button but don't print the item you are previewing. When you Cancel the Page Setup dialog or print the page and the screen redraws correctly. It's only when you view the Page Setup dialog and click OK then Close print preview that the screen doesn't redraw. Minimize then restore Outlook to clean up the window.

To see it in action:

  1. Select File, Print Preview.
  2. Click Page Setup then click OK to close the dialog.
  3. Close Print Preview.
  4. Minimize then Restore Outlook to redraw the screen.

Email Printing Order Bug?

Anyone who prints a lot of messages has probably noticed that Outlook appears to have no rhyme or reason in the order it prints out the messages. Outlook may print items in sequential order one time then print everything out of order the next time.

This occurs because of the way Outlook handles HTML formatted messages and attachments. It renders the HTML in memory while content is fetched from the Internet. While the rendering process is working in memory, waiting on external content to download, Outlook moves on to the next item which may print before the HTML message or attachment.

It's not really a bug in my book and if it annoys you, print utilities such as Auto-Print, will print in the correct order.

Auto-Print
http://www.SperrySoftware.com/Outlook/Auto-Print.asp 

Print Utilities for Outlook

Users who need to print messages or calendars will often have better results using printing add-ins, many of which will work with any version of Outlook. Many of the add-ins automate printing, replace broken print features and offer capabilities not in Outlook.

Calendar Printing Tools for Outlook
http://www.slipstick.com/addins/calendar_print.asp 

Controlling how messages are printed
http://www.slipstick.com/mail1/print.asp 

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New Utilities

BackRex Outlook Backup
http://www.backsettings.com/outlook-backup.html 
BackRex Outlook Backup is a backup and restore tool for Microsoft Outlook. It allows you to backup address book, mail and other folders, mail accounts, message rules, signatures, stationery, and all personal settings. Backup jobs can be scheduled to run on a regular basis. Supports Outlook 2000, 2002, 2003, and 2007.

Outlook LAN Messenger
http://www.outlookmessenger.com/OM/index.asp 
Outlook LAN Messenger is a cross platform instant messaging software designed for use within local area networks. This Intranet Office Messenger is an ideal replacement for Internet messengers in companies, providing private and secure messaging, improving internal communications and business productivity inside the office. Outlook plug-in allows you to send Messages and Calendar to other users. Version 5.

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Updated Utilities

CodeTwo CatMan
http://www.codetwo.com/pages/freeware/catman.php 
CodeTwo CatMan allows sharing of Outlook categories with other users on the local network. Centralized management using a shared configuration file. Version 3.0.1

ContacTree
http://www.contactree.com/index1.html 
ContacTree is a contact organizer add-in for Microsoft Outlook that automatically generates organization charts of a contact's company for easy searching and navigation. Available in versions for personal and enterprise use, ContacTree provides very simple new intuitive input forms with extensive auto-complete functions. By splitting contact data into linked levels of Contact, Contact's Manger, Organization and Location, it also becomes easy to develop and maintain records over time. Personal and Enterprise versions available.

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New Outlook Knowledge Base Articles

Outlook 2003 takes a long time to display the new window when you try to open a shared calendar in a new window
http://support.microsoft.com/?kbid=954224 

Description of the Outlook 2003 hotfix package: June 18, 2008
http://support.microsoft.com/?kbid=954223 
Hotfix for KB 954224, Outlook 2003 takes a long time to display the new window when you try to open a shared calendar in a new window.

Description of the Outlook 2007 hotfix package: June 20, 2008
http://support.microsoft.com/?kbid=954574 
This hotfix fixes the following issues:
* When you try to set an Out-of-Office (OOF) reply in Outlook 2007, you may receive the following error message: "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."
* In Outlook 2007, you receive an e-mail message that is sent from Outlook 2003. When you read the e-mail message, you cannot send a read receipt.
* You start Outlook 2007 at a command prompt. When you do this, you receive the following error message: "The command line argument is not valid. Verify the switch you are using. "
* When you try to preview or print contacts, Outlook 2007 may crash.

Description of the Outlook 2003 hotfix package: June 18, 2008
http://support.microsoft.com/?kbid=954230 
Live Meeting URLs are not converted into hyperlinks in rich text messages or in plain text messages . You cannot start the meeting by clicking the URL in the e-mail message.

Description of Outlook 2003 hotfix package: June 18, 2008
http://support.microsoft.com/?kbid=953873 
When you reply to a signed message, you use your own certificate incorrectly. You should use the certificate of the signed message to which you are replying.

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