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Exchange Messaging Outlook Volume7, Number 7

Greetings! Welcome to Vol. 7, No. 7, 12 Aug 2002, of Exchange Messaging Outlook, a biweekly newsletter about Microsoft Exchange and Microsoft Outlook.

Today's highlights:
  • SP2 causes problems for some Outlook 2002 users on Windows XP
  • Office XP SP2 and Norton Antivirus
  • Send HTML messages with bookmarks
  • Office and Visual Studio .NET

SP2 causes problems for some Outlook 2002 users on Windows XP

As reported in the last EMO issue, some Outlook 2002 users are having problems after applying Office Service Pack 2. The typical scenario is that Outlook crashes when it seems to be sitting idle doing nothing or when you exit Outlook. Sometimes it offers to send an error report to Microsoft and leaves an entry in the event log. In other cases, Outlook just shuts down without any warning or error message.

We heard from Microsoft today that they have narrowed down the problem to users with POP3 accounts running Outlook 2002 on Windows XP and that a fix is in development. That diagnosis fits with my hypothesis -- that it's related to background scheduled send/receive sessions.

If you have already installed Outlook 2002 and have this problem, try turning off background send/receive: Choose Tools | Send/Receive Settings | Define Send/Receive Groups. For each group, clear the Schedule an automatic send/receive boxes.

Another workaround may be to install Windows XP Service Pack 1, which was released earlier this week -- http://www.microsoft.com/windowsxp/pro/downloads/servicepacks/sp1/default.asp . Many, but not all, people who have reported the Outlook problem in the newsgroups say installing Windows XP SP1 resolved the issue. However, you might want to wait a few days to see what problems surface with the Windows service pack itself

If you are anxious about installing SP2 but don't have Windows XP, it looks like the coast is clear. We haven't seen any notable problem reports related to earlier operating systems.

Office XP SP2 and Norton Antivirus

A broader problem with Office documents and SP2 has already triggered a Microsoft Knowledgebase article. The chief symptom is a "File ... is not available" error message when opening embedded Office documents. The KB article " OFFXP Cannot Edit Inserted Objects After You Install Office XP Service Pack 2" at http://support.microsoft.com/default.aspx?scid=kb;en-us;Q328613 explains that the disabling the Norton Antivirus Plug-in for Microsoft Office should solve the problem. You can still scan documents manually for viruses or rely on normal automatic file scans as documents are saved to your system.

Send HTML messages with bookmarks

Many thanks to Stephen Green for pointing out yet another method of sending relatively complex HTML messages with internal bookmarks via Outlook. His technique is to create an HTML document in Microsoft FrontPage, then use FrontPage's File | Send command. (We tried this in Office XP, but not Office 2000 yet.) The resulting message will include an extraneous two line feeds and horizontal line at the top, but you can easily delete these.

Be careful with your <img> tags if you use this method, because the message uses the exact tag from your document, even if you have Outlook set to embed images in outgoing HTML messages. Therefore, the <img> tags will need to point to files available on the Internet. This, in turn, may annoy people who use dial-up Internet connections, since Outlook will try to connect to try to display the images when the recipient opens or previews the message.

For more ideas on generating fancy HTML for Outlook messages, see http://www.slipstick.com/mail1/html.htm.

Office and Visual Studio .NET

Microsoft last month outlined its development plans for next three versions of Visual Studio between now and 2004 (http://msdn.microsoft.com/vstudio/productinfo/roadmap.asp). For Outlook developers, the most interesting version is Visual Studio for Yukon, which promises to deliver support in the Visual Studio development environment for Office development, while continuing support for Visual Basic for Applications. Since Office 11 is nearing beta -- Outlook 11 will be demonstrated at MEC next month -- and should be nearly feature-complete, I think that means that you'll see full .NET + Office development in Office 12, not 11.

Currently, the best source of information on developing for Outlook with .NET is at http://www.microeye.com/resources/index.html. There are definitely some sticky issues -- such as creating a shim to allow you to build a COM add-in that can be trusted with the Admin Pack for the Outlook 2002.

More Information

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Updated Jun 15 2011

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