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Exchange Messaging Outlook
Volume 7, Number 3

Click for details on The Microsoft Outlook 2000 E-mail and Fax Guide

Greetings! Welcome to Vol. 7, No. 3, 17 Jul 2002, of Exchange Messaging Outlook, a biweekly newsletter about Microsoft Exchange and Microsoft Outlook.

Today's highlights:
  • Mid-2003 for new Exchange and Outlook
  • "Titanium" features
  • When to upgrade?
  • Outlook 11's new look
  • Thanks for noticing
  • Microsoft CRM moves closer to release
  • Outlook + PGP security problem
  • MEC early bird registration

Regular features:

  • New utilities
  • Updated utilities
  • Other new resources

Mid-2003 for new Exchange and Outlook

Mark your calendar for the middle of 2003. That's when Microsoft says it will release both the next version of Outlook, as part of a new version of Office (call it "Office 11" for now), and the next version of Exchange Server, codenamed "Titanium." Microsoft CEO Steve Ballmer made the announcement this week at the Fusion 2002 conference of Microsoft partners. Between Ballmer's remarks, other details that Microsoft has released, and various news accounts, you can glean a good bit of information on these two products. For Microsoft's own viewpoint, you can start at http://www.microsoft.com/presspass/features/2002/jul02/07-15exchangeqa.asp for "Q&A: What "Titanium" Will Mean for End Users and IT Pros."

"Titanium" features

Titanium is being built on the Exchange 2000 code base. It will not be based on the .Net platform and will not use the new unified database product under development (codenamed "Yukon"). According to Microsoft's announcement, new features in Titanium will integrate some Mobile Information Server functions so that wireless access becomes built into Exchange, make it easier to merge Active Directory data from separate Exchange server organizations, and hold more mailboxes per server. There will also be anti-virus security improvements, some of which are expected to turn up in the forthcoming Service Pack 3 for Exchange 2000.

When to upgrade?

Both Ballmer and Malcolm Pearson, general manager of Microsoft's Exchange Server Business Unit, indicated that the "Kodiak" release of Exchange to be built on Yukon is still at least two years down the road and will arrive concurrent with a new version of Windows. Announcing that Titanium will be available about a year from now may help Microsoft get a decision from organizations who didn't want to move to Exchange 2000 now if the Yukon/Kodiak release was in the foreseeable future.

Those on the fence about moving from Exchange 5.5 (now nearly five years old) or earlier versions to Exchange 2000 can work on their Active Directory implementations, then go straight to Titanium next year. Those already in the middle of Exchange 2000 migrations can stay the course, knowing that the Titanium product will be very similar -- worth investigating when it arrives, but not worth halting an Exchange 2000 migration to wait for.

Outlook 11's new look

With one screen shot at http://www.microsoft.com/presspass/images/features/2002/07-15exchangeqa_l.jpg and a demo at the Fusion 2002, Microsoft has shed light on the next version of Outlook, planned for release as part of Office 11 concurrent with the Titanium release in mid-2003. This is really good news -- that the Outlook and Exchange teams have their release dates in sync, so that architectural changes that affect Exchange users can be implemented at the same time on the server and the client.

The screen shot shows off several new features aimed at helping users spend less time organizing their email messages. The larger preview pane displays more the message and will use ClearType technology for a crisper view. The Outlook Bar has shrunk to a list of favorite and active folders at upper-left. Outlook will automatically track what folders you use most. An "All Search Folders" option hints at a new stored queries feature to make it easy to search across folders to locate such things as all items flagged for follow-up. I think we can bet on a global "Unread Items" query being on the list.

Speaking of flags, the familiar follow-up flags will be color-coded. I'll admit that I was skeptical about color-coding in the Calendar folder being a compelling feature in Outlook 2002, but now that I've been using it for months, it would be hard to live without! I expect color-coded flags to be a quiet hit, too.

Distinguishing today's messages from yesterday's is another new feature, implemented with new grouping options. (I hope Microsoft extends the enhanced grouping to the Contacts folder, where people have never been able to do any grouping or filtering to find out who has birthdays this month.)

Under the hood, the new Outlook 11 data store will allow Exchange users to switch from an online connection to working offline and back again without the need to restart Outlook. The caching built into the local storage file (first revealed at MEC in October 2001 -- see http://www.windowsitpro.com/Articles/Index.cfm?ArticleID=22846) will also improve Outlook's performance over slow connections.

With improved productivity and connectivity as major design goals, the Outlook team may be on the road to a compelling upgrade that could finally get the many lingering Outlook 97 and 98 users to convert. As with Titanium, greater anti-virus security is also promised.

Thanks for noticing

The Slipstick.com web site was cited recently in two widely different publications. PC Magazine gave us five dots as "an excellent source for information about both Outlook and Exchange and for a long list of add-ins."

The June 17, 2002, issue of Barron's, in an article on Outlook in its Technology Week section, said, "Away from Redmond, the best source we found for Outlook add-ins was Slipstick Systems at www.slipstick.com." Interestingly, Barron's main complaint about Outlook is that it doesn't include enough productivity features to help people manage their email glut. Those are just the kind of features that Microsoft apparently will add in Outlook 11.

Microsoft CRM moves closer to release

Microsoft CRM, Redmond's entry into contact management software, is still on track for delivery in late 2002 and enjoyed a substantial demonstration last week. It will support both browser and Outlook clients, and Outlook users will be able to take their CRM data offline, just as they can today with Exchange public folders. The initial release will include both sales and customer support modules. Clients and servers are priced separately. For an overview in PDF format with screen shots and more information, see http://www.greatplains.com/documents/downloads/CRM_factsheet_overview.pdf.

Outlook + PGP security problem

The latest security issue related to Outlook involves PGP (formerly Pretty Good Privacy) encryption software. The Outlook component in version 7.0.3 of the PGP Desktop Security plug-in and the PGP freeware has a flaw that could allow someone to remotely execute code on a PC using one of the problem versions and Outlook. Network Associates provides a patch for the PGP plug-in component for Outlook at http://www.nai.com/naicommon/download/upgrade/patches/patch-pgphotfix.asp

MEC early bird registration

MEC 2002, "The essential Microsoft conference for planning, deploying and managing a connected infrastructure," will take place Oct. 8-11, Anaheim, California. You can get a $300 discount if you register before August 12. For more information or to register, visit http://www.microsoft.com/corpevents/MEC2002/default.asp.

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New Utilities

ADDRESSGRABBER
http://www.egrabber.com/addressgrabberdeluxe/index.html
Capture addresses from email messages, web pages, and text documents into Outlook contacts, verifying U.S. addresses with the U.S. Postal Service. Business edition can also parse data from web forms and adds integration with shipping and accounting applications. Can also transfer information between Outlook and ACT! or GoldMine.

BRIMESSENGER
http://www.btlnet.co.uk/services/Software/sms_composer.htm
Server-based SMS solution that allows Outlook uses to send SMS messages with a standard template. Messages can be automated and scheduled.

CONTACTS MAILER
http://www.addins4outlook.com/contactsmailer/default.htm
Create templates that you can use for single messages or bulk mail. The bulk mailer allows you to send mail to all contacts in particular categories and personalize the subject of the message. For Outlook 2000 and 2002; does not trigger security prompts.

DIRECTORY TRANSFORMATION MANAGER
http://www.imanami.com/products/dtm/default.asp
Import multiple directories from mail servers and databases into the Active Directory or Exchange 5.5 Global Address List. Can also synchronize between two Exchange organizations.

EXPORT-IMPORT FOR ENTOURAGE
http://www.applescriptcentral.com/
Scripts to import and export between Entourage, Outlook, Excel, Palm Desktop, and other Windows and Macintosh PIM programs. Shareware. From MVP Paul Berkowitz

GOODCONTACTS
http://www.goodcontacts.com/products/how.php
Software and service to make it easy for your contacts to verify the information that you're storing in Outlook and to send requests to people for more contact information. Automatically records changes to contact information in the notes for that person.

OFFICEREADY STUFFIT
http://www.templatezone.com/msoffice/orsi/orsi.asp
Compression utility that allows you to add files to Outlook messages and zip them automatically. Also saves, compresses, and mails Word, Excel, and PowerPoint files in one step and allows you to open files directly from a .zip archive into those Office programs.

OUTINDEX
http://www.outindex.com/
Indexes all email messages -- including attachments -- and documents on your hard drive and network so that you can search across all that information. Also includes a bulk mailer that allows you to send individual messages to selected contacts or members of a distribution list. The mailer supports both plain text and HTML, allows you to send attachments, includes merge fields for personalization, and does not trigger Outlook security prompts.

POSTAL INSPECTOR
http://www.giantcompany.com/
Uses pattern matching, lists of known spammers, and other criteria to send suspected junk mail to the Deleted Items folder. Creates a "white list" of allowable senders from Outlook address lists and the Sent Items folder. Blocks messages with foreign character sets. Users can send in messages that get through the spam filter for analysis and including in the next filter update, which will be downloaded automatically. Outlook 2000 or 2002. Also available as iHateSpam (http://www.sunbelt-software.com/product.cfm?id=930) .

POWERPLUGS: STATIONERY
http://www.crystalgraphics.com/email/stationery.main.asp
Stationery add-in for Outlook, with stationery preview. Volume 1 is free.

SENSEDESK TEAM CALENDAR
http://www.sensedesk.com/english/teamcal.htm
View multiple Exchange Server mailbox calendars in a unified view, with access to calendar details. Also provides the ability to publish as a web page.

SPAMNET
http://www.cloudmark.com/
Free Outlook 2000/2002 application to quarantine junk mail. Takes a unique distributed approach in which it compares the messages you get with those in a database of spam submitted by other users, a la Napster. Currently in beta.

WEB MAIL S/MIME AGENT
http://www.ilumin.co.uk/owa/
Allows Outlook Web Access users to send and receive digitally signed and encrypted messages.

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Updated utilities

EMAIL NOT HTML
http://www.zzee.com/enh/
POP mail download program that removes HTML content and embedded files from a message before Outlook opens it. Version 2.0 can be set to leave only "safe" HTML in the message.

OSA-SYNC
http://www.vaita.com/
Version 3.2 of this tool for synchronizing and sharing Outlook contacts among several machines on a local network allows users to check for updates on demand as well as on a schedule, improves synchronization in several ways, simplifies the procedure for sharing multiple contacts, adds support for the Categories property and the IMAddress property in Outlook 2002, and fixes various bugs.

SCRIPT DIRECTOR
http://www.microeye.com/scriptdirector/
Version 2.1 of this tool for deploying and managing Exchange Server scripts and Outlook forms avoids Outlook security prompts.

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Other new resources

BUILDING A COM ADD-IN FOR MICROSOFT OFFICE XP USING MICROSOFT VISUAL BASIC 6.0
http://msdn.microsoft.com/library/en-us/dnoxpta/html/odc_comaddinvb6.asp
Nothing specific on Outlook COM add-ins, but useful background.

CRM ECONOMICS- MANAGING RISK IN CRM INVESTMENTS
http://www.salesoutlook.net/_scripts/logdownload.asp?fid=201
Vendor white paper in PDF format on things to consider when you are planning to implement a customer relationship management tool in order to gain the greatest chance of success.

CUSTOMIZE OUTLOOK FORMS
http://www.pcmag.com/article/0,2997,apn=2&s=1484&a=27547&ap=1,00.asp
Walks through the basics of creating a message form and a related reply form. Does not assume that you have Exchange Server.

EXCHANGE SDK DOCS AND SAMPLES JUNE 2002
http://msdn.microsoft.com/downloads/sample.asp?url=/MSDN-FILES/027/001/834/msdncompositedoc.xml
Updated version of the essential starting resources for building applications on Exchange 2000.

TO MINIMIZE THE SIZE OF THE ADDRESS BAR IN OUTLOOK 2002
http://www.slipstick.com/config/minaddressbar.htm
How to minimize the clutter caused by the folder name/address bar in Outlook 2002

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ISSN 1523-7990
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Updated Apr 07 2008

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