If you receive an error that reads "Can’t open this item. Error loading form…" and have QuickBooks installed, you’ll need to edit the registry to remove a zero-GUID registry key entry that is affecting BCM. To the best of Microsoft’s knowledge, this is an invalid CLSID, so this will not affect QuickBooks functionality.
The key is HKEY_CLASSES_ROOT\CLSID\{00000000-0000-0000-0000-000000000000}\InprocServer32
Rename this key to something else (such as adding .old to the end of the zero-GUID, OUTSIDE of the brackets), but don’t delete it
Example: {00000000-0000-0000-0000-000000000000}.old
Restart Outlook and the BCM forms should open fine.
Notes
- Various versions of QuickBooks can cause this behavior.
- If you do not have a zero-GUID key listed and have this error, see if uninstalling QuickBooks helps.
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Last reviewed on Aug 26, 2011
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